Rental Policies

01

Reservations, payment and rental period

Booking and payment. Review and electronically sign your rental order, rental agreement, safety rules and liability release before paying the deposit. Your date is secured once your $50 deposit payment is confirmed and we have your complete event details. Your accepted documents remain available in Your Party. Any additional participant, venue or delivery paperwork must be completed before the relevant activity or delivery. You must be at least 18 to book. The remaining balance is due before or at delivery unless your reservation states otherwise. Rental charges, delivery fees and selected options are shown on your order.

Rental period. Our standard rental is approximately 6 hours, depending on the period you select. Your reservation confirms the exact rental period and delivery and pickup arrangements. A second consecutive rental day is available for an additional 50% of the inflatable's regular daily price, subject to the requirements in Section 09. Share your event's start and end times when booking.

02

Cancellation and rescheduling

For customer cancellations before delivery or setup, deadlines are measured from the scheduled rental start date and time on your reservation, in local event time, based on when AstroBounce receives your notice.

Future rentals and date changes are subject to availability. Use the contact details on your reservation to cancel or request a change; written notice is recommended to document receipt.

03

Weather and refunds

Before delivery. Customer cancellations due to weather follow the same 3-day (72-hour) cancellation policy. If AstroBounce cancels before delivery because of unsafe weather, the $50 deposit and all additional payments are fully refunded.

After delivery or once setup begins. Payments are not refundable because of later weather, event cancellation, lack of use or early shutdown unless AstroBounce agrees otherwise in writing or law requires otherwise.

Unsafe conditions. We may delay delivery, refuse setup, stop use or retrieve equipment when conditions are unsafe. During use, monitor conditions and immediately clear the inflatable for lightning, heavy rain, unsafe wind or gusts, flooding or another hazard. Follow the shutdown instructions provided. Restart only after the condition is corrected and the instructions or AstroBounce permit it.

04

Delivery, setup and pickup

Delivery pricing. The first 10 one-way driving miles from our Castle Rock warehouse are included. Beyond that, delivery costs $5.00 per additional mile, rounded up to the next whole mile. The delivery charge includes pickup and is shown before you book.

Our service. We deliver, set up and secure your inflatable, complete a safety check, explain its operation and return for takedown and pickup. You or a capable adult representative must be present for setup and the safety handoff unless we approve another arrangement.

Tables and chairs. Tables and chairs are delivered stacked for you to set up and restack before pickup. Optional AstroBounce setup and takedown costs $1 per table or chair, charged once for the booking. For example, 2 tables and 20 chairs cost $22 for setup and takedown. Your order confirms your choice and charge. Tables default to No cover. You may choose a fresh disposable cover in an available color at no extra charge; your order records your choice.

Service area and timing. We serve Castle Rock, Castle Pines, Parker, Centennial, Highlands Ranch, Lone Tree, Littleton, Greenwood Village, Englewood and Glendale. Delivery availability and fees depend on your address and setup needs. Delivery and pickup windows are estimates; traffic, weather and site delays may affect them. We make reasonable efforts to communicate significant delays.

Access and additional charges. Disclose stairs, narrow gates, long carry distances, restricted parking, elevators and other access limits before delivery. Disclosed waiting, redelivery, special-handling or return-trip charges may apply if the site is not ready or accessible as described. Keep pickup access clear and protect the equipment until we retrieve it.

05

Site preparation, anchoring and utilities

Prepare the area. Provide a level, clean area with at least 2 feet clear on every side beyond the complete inflatable, including entrance ramps, exits and attached pools (full length and width each plus 4 feet). Larger manufacturer clearances apply. Allow room for anchors and the blower without blocking entrances or exits. Confirm the complete setup footprint and overhead clearance before booking. Clear the area and access route of furniture, toys, vehicles, pet waste and debris. Unlock gates and secure pets.

Surfaces and anchoring. Tell us your setup surface when booking. Concrete, asphalt, artificial turf and indoor locations require advance review. Where stakes cannot be used, sandbags or another approved anchoring method are required at an additional charge. AstroBounce decides final placement and may require a safer location or refuse unsafe setup. Do not move the inflatable or change its anchors.

Hidden hazards and utility markings. For staked setups, AstroBounce coordinates required public-utility locates through Colorado 811; allow at least three business days before setup. Public utility locates are free, but private lines—such as sprinklers, septic systems, and invisible fences—need separate identification and, when necessary, a private locating service at your expense. Required locates must be complete before we install stakes.

Identify known private utilities, irrigation, septic systems, invisible fences, lighting, drainage, buried tanks and overhead or other hidden hazards. Keep the area accessible to locating crews and preserve utility markings. See Colorado 811 locate guidance and private utility information.

Venues and permissions. Obtain property-owner or venue permission and any required permits. Parks, schools, churches and indoor venues require advance review of access, space, utilities and anchoring. Send any Certificate of Insurance or additional-insured requirements before booking so we can confirm the documentation available.

06

Electricity, water and generators

Electricity. Provide a grounded outlet on a dedicated circuit within the distance specified for your inflatable, unless an approved generator arrangement is included. We will confirm any additional circuit requirements. Use only approved cords and connections. The blower must run continuously during use.

Wet rentals and generators. Provide an accessible outdoor water spigot, suitable drainage and the required electrical supply for wet rentals. Tell us the spigot's distance from the setup area so we can confirm hose requirements. Use water only on equipment booked and installed for wet use; do not add soap, oil or other substances. If you need a generator, arrange it before booking.

Generator operation. Only a capable adult who has received AstroBounce's instructions may operate the generator. Keep it in our approved outdoor location, at least 20 feet from buildings, doors, windows and vents, with exhaust directed away from people, buildings and blower intakes. Never operate it in a garage, tent, trailer or other enclosed or partially enclosed area. Keep children and objects at least 5 feet away; avoid hot surfaces and exhaust. Keep the unit and connections dry; do not operate in rain or wet conditions or handle electrical equipment with wet hands. Use only AstroBounce-approved loads, cords and connections. Do not add loads, bypass protective devices, connect to building wiring, relocate, cover, refuel or service it; contact AstroBounce for fuel or operating problems. Clear the inflatable immediately if power stops. Follow the supplied shutdown instructions and call AstroBounce before restarting after a warning or unexpected shutdown. If anyone feels dizzy, weak, nauseated or otherwise ill near generator exhaust, get to fresh air and call 911.

07

Supervision and safe use

Adult supervision. Unless your order expressly includes operating staff, you provide supervision. A capable, sober adult age 18 or older must actively supervise whenever the equipment is in use. Provide enough attendants to watch participants, entrances and exits and enforce the rules. Follow the unit's posted age, height, weight and capacity limits, and group participants by similar size and ability.

Tables and chairs. Use tables and chairs only for their intended purpose on a firm, level surface, with every leg supported. A capable adult must fully open each item, engage its provided braces or locks, and check stability before use. Keep hands and children clear of folding joints. Follow the delivered item's labels and weight limits; distribute table loads evenly. Chairs seat one person each. Do not stand, climb, jump or rock on furniture, sit on tables, drag occupied furniture or use it as a ladder or platform. Keep heat away from plastic. Stop using and promptly report bent, cracked, unstable or damaged furniture. Follow the supplied safe folding and restacking instructions; do not attempt repairs.

Equipment rules. The renter is responsible for enforcing the rental documents with everyone who uses, approaches, handles or otherwise interacts with the equipment. Do not climb inflatable exterior walls or netting, move or re-anchor inflatables, move generators from their approved location, make unauthorized repairs or attach unapproved items. Customer setup and restacking of tables and chairs is permitted only as described in the furniture instructions. Follow all equipment-care and prohibited-use rules provided at delivery.

Refusal or shutdown. We may refuse delivery or stop use for inadequate supervision, misuse, unauthorized movement, unavailable utilities, nonpayment, prohibited conduct or threatening or abusive behavior. Customer-caused refusals or shutdowns do not entitle you to a refund, except as provided in your rental agreement or required by law. This does not override the weather refunds in Section 03.

08

Cleaning, damage and equipment charges

Clean equipment. Every inflatable is cleaned, sanitized and inspected before each rental; generators, tables, chairs and other accessories are inspected and prepared for their intended use. Normal wear from proper use is expected and is not charged as damage. Record visible damage, shortages or exceptions at delivery.

Excessive cleaning. A single flat $100 excessive-cleaning fee applies per rental when the rented inflatables require cleaning substantially beyond routine cleaning and normal wear, regardless of the number of inflatables. Routine cleaning, dust, grass and light dirt do not trigger this fee.

Chair and table damage. A chair bent or broken through misuse has a $20 replacement charge per chair; a table bent or broken through misuse has a $100 replacement charge per table. These charges do not apply to ordinary wear, documented pre-existing damage, or defects you did not cause or worsen.

Documented charges. Physical damage is separate from excessive cleaning. Reasonable, documented repair or replacement costs may apply for damage for which you are responsible under this agreement, subject to the waiver and stated replacement limits. The $100 cleaning fee does not automatically increase to $3,000. We do not charge twice for the same loss, including both repair and replacement of the same item or a furniture replacement charge plus another charge for the same damage. Before collecting a charge, we provide an itemized notice explaining the condition, supporting photos or other evidence, the cost or applicable scheduled charge, and any waiver coverage. You may contact us to discuss or dispute the notice. You are not responsible for documented pre-existing damage, ordinary wear, AstroBounce's negligence, or defects you did not cause or worsen.

Optional Damage & Cleaning Waiver. You may add the waiver before completing your booking for 7% of your booking subtotal after applicable discounts and before the waiver fee and tips. Covers rented inflatables and add-ons when selected and paid for.

Covered:

• Eligible accidental repairs to your rented inflatables and add-ons, including generators, are covered in full, subject to the exclusions below.
• The single $100 excessive-cleaning fee is covered for accidental food or drink spills, mud and other removable messes. Incidental sunscreen residue transferred from a participant's skin is covered cleaning.
• The scheduled $20-per-chair and $100-per-table charges for bent or broken furniture are covered for accidental or other nonintentional damage, including accidental misuse, subject to the exclusions below. This furniture coverage is an express exception to the replacement exclusion; intentional damage is never covered.

Coverage and remaining charges. There is no deductible or dollar limit on eligible accidental repairs. Covered excessive cleaning and furniture damage waive the scheduled charges described above. Excluded charges remain your responsibility and will be itemized. If an inflatable is lost, stolen, or requires replacement due to irreparable damage while in the renter’s care, the renter is responsible for the total replacement cost, up to $3,000 per inflatable. Missing accessories or add-ons will be charged at their reasonable replacement cost.

Not covered:

• Pet damage; cuts and tears, even when accidental; and intentional damage.
• Silly string, including both the resulting cleaning and damage.
• Baby oil, suntan oil, soap, or similar products applied or spilled directly onto the equipment, including both the resulting cleaning and damage. Do not spray or apply sunscreen directly onto the inflatable.
• Missing equipment, theft, and vandalism.
• Damage requiring replacement, including inflatable or generator total loss: when professional repair cannot restore the equipment to safe operation, or documented repair costs meet or exceed its reasonable replacement cost. The covered scheduled chair and table charges described above are the sole exception to this replacement exclusion; all other exclusions still apply.

Routine cleaning, normal wear, dust, grass, and light dirt are already included in every rental. You do not need this waiver for those items. Food, drinks, pets, and other prohibited items remain prohibited on inflatables; an accidental food or drink spill can still receive the cleaning coverage described above.

All safety and supervision rules still apply. This optional equipment waiver does not cover injuries or third-party property claims.

Care and charges. All equipment-care rules still apply. Keep food, drinks, pets, silly string, face paint and sharp objects away from the inflatable. Protect all equipment from misuse, unauthorized access, theft, vandalism and avoidable damage until pickup. Applicable charges follow your rental agreement and will be itemized. You are not responsible for documented pre-existing damage, ordinary wear, our negligence or defects you did not cause or worsen.

09

2-day rentals

2-day rental (keep overnight). Add a second consecutive rental day for 50% of the inflatable's regular daily price. The two-day inflatable rental charge is 150% of the regular daily price: a $300 inflatable costs $150 for the second day, or $450 for both days. The 50% rate applies to inflatable rental charges only; delivery, add-ons and selected options are charged separately as shown on your order.

Availability and timing. 2-day rentals require availability, safe conditions, a secure location and an approved pickup schedule. Your reservation confirms the approved rental period, pickup arrangements and all charges. Do not keep or use equipment beyond the approved period without AstroBounce's agreement.

Your responsibilities continue until AstroBounce retrieves the equipment. Prevent unsupervised use, secure the area, protect blowers and electrical parts, and follow the shutdown and restart directions provided. Do not move, store or restart equipment differently without our approval.

10

Equipment problems and emergencies

If equipment loses power or air, sags, moves, becomes damaged or malfunctions, stop use, clear all participants and contact us promptly. Do not attempt repairs unless we instruct you. For failure you did not cause, available remedies under your rental agreement include repair, an accepted comparable substitute, or an appropriate credit or refund for the affected item.

Call 911 first when emergency assistance is needed, then notify AstroBounce. Promptly report injuries, equipment or property damage, theft and unusual incidents using the contact details on your reservation.

11

Questions and rental documents

For questions before booking, email astrobounceco@gmail.com. For changes, cancellations or rental-day concerns, use the contact details on your reservation. Your order, accepted rental agreement, waiver, safety instructions and delivery acknowledgment contain the complete terms and responsibilities for your rental.